Advanced customer support workspace for modern teams
Catch quality issues before they become customer issues.
NexusDesk reviews replies before they're sent, gives agents instant coaching, and alerts supervisors to risks before they turn into escalations.
Launches instantly into a personal sandbox with sample tickets and data.
- QA coaching before send
- Built for multi-team support
- Custom domain sending
- Azure DevOps integration
Built from scratch to provide optimal multi-team support
NexusDesk gives teams an advanced workspace: queues, customer context, SLAs, knowledge, ticket assignment, etc...
Ticket operations
- Email and portal tickets
- Multi-team queues and assignments
- SLA, timezone, and agent status
- Saved views, bulk actions, and deleted ticket recovery
Agent context
- Ticket summaries and customer briefings
- Templates, shortcuts, and knowledge
- KCS-style article linking
- Field and widget studio
Admin and control
- RBAC and audit log
- Portal and custom-domain setup
- Imports, exports, API, and webhooks
- Azure DevOps OAuth integration
Catch risky replies before they become escalations
NexusDesk reviews drafts before send for risky promises, missing context, unclear language, and policy issues. Allowing agents to make corrections when it counts.
Example checks
- Risky promises or commitments
- Missing ticket or customer context
- Unclear or unprofessional language
- Policy or team-rule conflicts
- Answers that skip the real question
- Language that may need refinement
At NexusDesk, we want to notify the supervisor of action items, not just display data
NexusDesk surfaces queue health, SLA risk, workload, QA signals, and agent status so supervisors can focus on improving the customer experience.
Test the switch before you cut over
Start with your personal sandbox, validate representative workflows and data, then move forward with clear seat pricing.
See the product before you buy
- Launch into a sandbox workspace with demo support data
- Learn the essentials with an interactive guided tour
- Experiment freely before setting up production
- See how your team would work in NexusDesk in just a few minutes
Founder-led assistance available during early access
- Imports
- Configuration
- Feature requests
- Workflow assistance
Pricing that stays legible
- Standard starts at $29/seat/month
- Premium starts at $59/seat/month
- 3-seat minimum on paid plans
- AI included with no surprise AI overage bill
- AI pauses without interrupting the help desk
Keep control of your support data
Operational trust controls
Frequently asked questions
Explore a private sandbox demo
Explore NexusDesk in a safe sandbox with demo support data, a guided walkthrough, reply QA, and optional imports before you set up production.